Meet a Member: Jennifer Gonzales, BSN, RN, CPHQ, HACP
Meet a Member Jennifer Gonzales, BSN, RN, CPHQ, HACP Current title and organization: Senior Specialist, Safety Quality Patient Experience (SQPE), Cleveland Clinic Akron General City: Akron, OH LinkedIn: https://www.linkedin.com/in/jennifer-gonzales-bsn-rn-cphq-hacp-cms-15294548/ What brought you into healthcare quality and/or performance improvement? I am a registered nurse by training and was looking to make a change. I was always interested and intrigued by quality improvement, how systems and processes can make care safer and better for patients. Moving into SQPE allowed me to pair clinical insight with improvement science. An opportunity presented itself in 2019 and I have never looked back. What’s one experience that shaped your approach to quality? Studying for the CPHQ was humbling and energizing. Even after five years in Quality, I realized how much I didn’t know because my role had been focused on a narrow slice. In my curren...